Platinum Custom Rugs
ITA | ENG
Platinum Custom Rugs
Platinum Custom Rugs

PRIVACY INFORMATION

1 - Privacy Information of the Website

  1. This section contains information regarding the management of https://www.platinumcustomrugs.com/, owned by OLIVO Srl with registered office at Via Ospitale 36 - 35010 Carmignano di Brenta (PD) - VAT number 03703690283, Italy, concerning the processing of user data on the website.
  2. This privacy notice is also provided in compliance with Article 13 of Regulation (EU) No. 2016/679, concerning the protection of personal data of individuals and the free movement of such data, for individuals interacting with https://www.platinumcustomrugs.com/.
  3. This notice applies only to https://www.platinumcustomrugs.com/ and not to other websites that may be accessed by the user through links contained therein.
  4. The purpose of this document is to provide information on the methods, timing, and nature of the information that data controllers must provide to users when connecting to the web pages of https://www.platinumcustomrugs.com/, regardless of the purpose of the connection itself, in accordance with Italian and European legislation.
  5. This privacy notice may be subject to changes due to the introduction of new rules in this regard; therefore, users are invited to periodically check this page.
  6. If the user is under the age of fourteen, in accordance with Article 8(1) of Regulation (EU) 2016/679 and Article 2-quinquies of Legislative Decree 196/2003, as amended by Legislative Decree 181/18, consent must be given by parents or legal guardians.

2 - Data Controller

  1. The data controller is the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. The data controller is also responsible for security aspects.
  2. With regard to this website, the data controller is: Francesco Olivo. For any clarification or to exercise your rights, you can contact him at the following email address: privacy@platinumcustomrugs.com.

3 - Location of Data Processing

  1. The data processing resulting from the use of https://www.platinumcustomrugs.com/ takes place at Via Ospitale 36 - 35010 Carmignano di Brenta (PD) - Italy.
  2. If necessary, data related to the newsletter service may be processed by the data processor or by individuals appointed for this purpose at their respective premises.

4 - Legal Basis for Data Processing

  1. The processing of personal data by https://www.platinumcustomrugs.com/ is based on the user’s consent — pursuant to Article 6, paragraph 1, letter a) of EU Regulation 2016/679 — expressed by browsing and using this website, thereby accepting this privacy policy.
  2. Consent is optional and may be withdrawn at any time by sending a request via email to privacy@platinumcustomrugs.com. Please note that, in the absence of consent, certain services may not be provided and website navigation may be affected.

5 - Cookies

  1. This section explains how this Website and third parties use cookies and similar technologies. The use of cookies complies with the relevant European legislation (Directive 2009/136/EC amending Directive 2002/58/EC — “E-Privacy”) and national laws (Italian Data Protection Authority’s Provision of 8 May 2014 and subsequent clarifications, as well as the “Guidelines on cookies and other tracking tools” of 10 June 2021, no. 231).
  2. For complete information about cookies, please visit our Cookie Policy at the following address: https://www.platinumcustomrugs.com/en/privacy-policy. On the same page, you will also have the opportunity to change your cookie preferences.

6 - Type of Data Processing

  1. The processing of personal data is necessary for the legitimate interest of the data controller in providing information about the activity of https://www.platinumcustomrugs.com/privacy/ pursuant to Article 6, paragraph 1, letter f) of EU Regulation 2016/679, in compliance with the provisions of the same Regulation.
  2. This website uses log files in which information collected automatically during user visits is stored. The information collected may include:
  • Internet Protocol (IP) address;
  • Type of browser and parameters of the device used to connect to the site;
  • Name of the Internet Service Provider (ISP);
  • Date and time of visit;
  • Referring and exit web pages;
  • Possibly the number of clicks.
  1. This information is processed automatically and collected exclusively in aggregate form to verify the correct functioning of the site and for security purposes. Such information is processed based on the legitimate interests of the data controller.
  2. For security purposes (anti-spam filters, firewalls, virus detection), automatically recorded data may also include personal data such as the IP address, which could be used — in accordance with applicable laws — to block attempts to damage the site or harm other users, or any harmful or criminal activity. These data are never used to identify or profile the user, but solely to protect the website and its users. This information is processed based on the legitimate interests of the data controller.

7 - Types of Data Collected

  1. https://www.platinumcustomrugs.com/en/privacy-policy collects user data either directly from the website or through third parties. These data are necessary for website navigation.
  2. The data collected by https://www.platinumcustomrugs.com/en/privacy-policy include:
  • Identifying Data: such as first name, last name, email address, and phone number.
  • Payment Data: such as credit/debit card information, PayPal account details, or other payment methods.
  • Browsing Data: such as IP addresses, browser details, pages visited, and other data related to site interaction.
  • Geolocation Data: approximate location based on IP address.
  • Purchase Preferences: such as purchase history, viewed products, and category preferences.
  • Interaction Data: such as clicks, scroll behavior, and interaction with site elements.
  • Cookies: unique identifiers used to track browsing activity and save user preferences.
  • Feedback Data: comments and reviews left for purchased products.
  • Social Data: if the user chooses to link a social media account (e.g., Facebook or Google), data from those platforms may be collected—such as friends, photos, or posts—depending on the user’s privacy settings on those platforms.
  • Contact Data: information voluntarily provided by the user to subscribe to newsletters or other marketing services.
  • Technical Data: such as the type of device used, operating system, and other technical information.

8 - Data Provided by the User

  1. If the website allows for the submission of comments or offers specific services requested by the user — including the option to send a CV for potential job opportunities — the site will automatically collect and record certain identifying data, including the user’s email address. These data are considered voluntarily provided by the user at the time of the service request.
  2. By submitting a comment or other information, the user explicitly accepts this privacy policy. The data received will be used solely to provide the requested service and only for the time necessary to do so.
  3. Any information that users choose to make public through the services and tools provided on the site is offered knowingly and voluntarily, thereby releasing this website from any liability regarding potential legal violations. It is the user's responsibility to ensure they have the right to share third-party personal data or content protected under national or international law.
  4. The optional, explicit, and voluntary sending of emails to the addresses listed on this site implies the subsequent acquisition of the sender’s address (necessary to respond to requests), as well as any other personal data included in the message.
  5. Specific summary privacy notices will progressively appear or be displayed on the website pages dedicated to particular on-demand services.

9 - Purpose of Data Processing

  1. The data collected by the website during its operation is used for the purposes mentioned above and for the following purposes:
  • Order Management: to process and fulfill user orders, including billing and product shipping.
  • Customer Support: to provide pre- and post-sales support through various channels such as email, chat, and phone.
  • User Experience Personalization: to tailor content and offers presented to the user based on preferences and browsing behavior.
  • Marketing and Advertising: to send promotional offers, product updates, and other marketing communications through various channels.
  • Analytics and Research: to analyze user behavior on the site to improve usability, content, and marketing strategies.
  • Legal Compliance: to comply with legal obligations, such as invoice retention and other tax-related documentation.
  • Security: to monitor and maintain the website’s security, including the prevention of fraudulent or abusive activity.
  • Feedback and Reviews: to invite users to leave reviews or participate in surveys and questionnaires.
  • Content Management: to manage and moderate user-generated content, such as comments and reviews.
  • Third-Party Integration: to allow users to access third-party services and features, such as social media or external payment methods.
  • Market Research: to conduct market studies to better understand customer needs and develop new products or services.
  • Conversion Optimization: to identify strengths and weaknesses in the purchase funnel and implement improvements to optimize conversions.

10 - Data Retention

  1. In accordance with Article 5.1(c) of the Regulation (EU Regulation 2016/679), the IT systems and software used by https://www.platinumcustomrugs.com/en/privacy-policy are configured to minimize the use of personal and identifying data; such data will be processed only to the extent necessary to achieve the purposes stated in this Policy.
  2. Data will be retained for the period strictly necessary to achieve the specific purposes pursued. In any case, the criteria used to determine the retention period are based on compliance with the time limits permitted by applicable laws, as well as on the principles of data minimization and storage limitation.
  3. Specifically, the data collected will be retained for varying periods depending on the type of data and the purpose of processing. For example, billing data will be retained for the period required by tax laws, while data related to browsing behavior may be stored for a shorter period, such as 24 months. The retention period may be extended if necessary to fulfill legal or regulatory obligations.
  4. Data used for security purposes (e.g., blocking attempts to damage the website) will be stored only for the time strictly necessary to achieve the aforementioned objective.

11 - Payments

  1. https://www.platinumcustomrugs.com/en/privacy-policy uses payment services to process payments via credit card, bank transfer, or other methods. https://www.platinumcustomrugs.com/en/privacy-policy does not collect or acquire the data used for payment.
  2. Payment data are collected and acquired directly by the payment service provider, such as the banking institution, credit card company, PayPal, or similar providers. These services may send notifications to the user, such as payment confirmation emails or SMS messages.
  3. The data collected and their use by third-party services are governed by their respective Privacy Policies, which users are encouraged to review.

12 - Newsletter

  1. With the user's prior consent and through voluntary registration via email, the user is added to a contact list that will receive periodic update emails, including promotional and marketing content originating from this website.
  2. A confirmation email is sent to the user (at the email address provided), containing a link to verify that the user is indeed the owner of the email address.
  3. Personal data that may be collected for the newsletter includes: first name, last name, email address, and gender.

13 - Contact Forms

  1. The user may fill out contact/information request forms by entering their personal data and consenting to their use in order to receive a response regarding the nature of the request indicated in the form’s heading.
  2. Personal data that may be collected include: first name, last name, company name, email address, phone number, business category, VAT number, postal code, or similar information.

14 - Social Network Interaction

  1. This website also incorporates plugins and/or buttons for social networks to enable easy content sharing on your preferred social platforms. These plugins are programmed so that no cookies are set when the page is accessed, in order to protect users' privacy. Cookies may only be set—if required by the social networks—when the user voluntarily uses the plugin. Please note that if the user is logged into the social network while browsing, they have already consented to the use of cookies transmitted via this website when they registered on the social network.
  2. These services allow interactions with social networks or other external platforms directly from the pages of https://www.platinumcustomrugs.com/en/privacy-policy.
  3. The interactions and information collected through https://www.platinumcustomrugs.com/en/privacy-policy are always subject to the user’s privacy settings for each social network. If a social network interaction service is installed, it may collect traffic data related to the pages where it is installed, even if the user does not actively use the service.

15 - User Rights

  1. Users are guaranteed full respect for their rights regarding the protection of personal data. In accordance with the GDPR, and with regard to the processing of their personal data, users have the right to request the following from the Data Controller:
  • Access: Users may request confirmation of whether or not their personal data is being processed, as well as further information regarding this privacy notice.
  • Rectification: Users may request that inaccurate or incomplete personal data they have provided be corrected or completed.
  • Erasure: Users may request the deletion of their data if it is no longer necessary for the purposes for which it was collected, if consent has been withdrawn, if they object to the processing, if the processing is unlawful, or if the data concerns individuals under the age of 14.
  • Restriction of Processing: Users may request that their data be processed only for storage purposes and not for other uses, for the time necessary to: correct their data; address unlawful processing without requesting erasure; assert legal rights where stored data may be required; or resolve a pending objection to the processing.
  • Objection: Users may object to the processing of their data at any time, unless there are overriding legitimate grounds for the Data Controller to continue processing (e.g., for legal claims or defense).
  • Portability: Users may request to receive their personal data, or to have it transferred to another Data Controller of their choice, in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: Users may withdraw their consent to the use of cookies (see Cookie Policy) or other data processing where consent is the legal basis. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.
  1. Users may exercise these rights at any time by contacting https://www.platinumcustomrugs.com/ at the following email address: privacy@platinumcustomrugs.com.
  2. Furthermore, users have the right to file a complaint with the Italian supervisory authority, the Garante per la Protezione dei Dati Personali, if they believe that their rights have been violated by https://www.platinumcustomrugs.com/ or if they are not satisfied with the response received from the company regarding their requests.

16 - Security of Provided Data

  1. This website processes user data lawfully and fairly, adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of data. Processing is carried out using IT and/or telematic tools, following organizational procedures and logics strictly related to the purposes stated.
  2. In addition to the Data Controller, in some cases, data may be accessed by categories of personnel involved in the operation of the website (such as administrative, sales, marketing, legal staff, and system administrators) or by external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, and communication agencies).

17 - Changes to This Document

  1. This document, which constitutes the privacy policy of this website, is published at: https://www.platinumcustomrugs.com/
  2. It may be subject to changes or updates. Users are encouraged to consult this page periodically to stay informed about the latest legal developments.
  3. Previous versions of the document will remain accessible on this page.
  4. This document was last updated on October 16, 2023, to comply with applicable regulatory provisions, specifically with Regulation (EU) 2016/679.
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